Terms of Use

You must be at least 18 years old to use tenansea. A tenancy record concerns a contract, and a person under 18 cannot enter into one under the Contracts Act 1950.

These terms incorporate our Personal Data Protection Notice, which explains what personal data we process and the rights you have over it. Please read it as part of these terms.

tenansea is in beta. Features change often, some of them substantially, and section 13 explains what that means for you.

tenansea is a place where the two sides of a tenancy build a shared record of it — a profile, a record of the tenancy itself, and reviews written about each other afterwards. Anyone can be both a tenant and an owner on tenansea. We do not assign you a role and we do not restrict what you can do based on one.

tenansea is not, and does not act as:

• An estate agent or property manager — we do not market property on your behalf, negotiate, hold keys, or manage a tenancy. We are not registered under the Valuers, Appraisers, Estate Agents and Property Managers Act 1981 and do not provide services that require registration under it.
• A party to your tenancy — the tenancy is between you and the other person. We are not a landlord, a tenant, a guarantor, an escrow agent or a witness.
• A payment service — tenansea takes no payments and moves no money. Rent, deposit and other amounts shown in a tenancy record are there so both parties have a shared note of what was agreed. Recording an amount is not a receipt and is not proof that anything was paid.
• A credit reporting agency or screening bureau — we do not compile credit information, we do not assess anyone's creditworthiness, and we do not supply credit reports.
• A verifier of what users tell us — we verify a mobile number by one-time password, and we require a tenancy record to be accepted by both parties. Beyond that, we do not check that a profile, a listing, a document or a review is accurate.

Nothing on tenansea is legal, financial or tax advice. If something about your tenancy matters, get advice from someone qualified to give it.

• Give accurate information when you register, and keep it current.
• One account per person. We may close duplicates.
• Your account is yours alone — do not share it, sell it, or let anyone else use it.
• Keep your password and your one-time passwords to yourself, and tell us at once if you think someone else has got into your account.
• You are responsible for everything done through your account.

A username is yours to use while your account is open, not yours to own. We may reclaim one that impersonates somebody, infringes a trade mark, or is offensive.

A tenancy record is a note that the two of you agree describes a real tenancy. One of you creates it, naming the other, and it only becomes a confirmed record once the other person accepts it.

• Only create a record for a tenancy that genuinely exists or existed, and only name the person who was actually the other party to it.
• Enter dates, amounts and notice periods as they actually are.
• Either party may end a record, following the notice steps in the platform.
• Every change is written to a permanent history that both parties can see. That history cannot be edited or removed.

A tenancy record is not a tenancy agreement. It does not create, replace, vary or end any legal right or obligation between you and the other party, and it is not stamped under the Stamp Act 1949. Your legal relationship is governed by whatever you actually signed and by Malaysian law, not by what either of you typed into tenansea.

If a record contains a factual error, both parties can ask us to correct it. We may ask for evidence first.

You may attach a signed tenancy agreement to a tenancy record as evidence that the tenancy is real.

• Only upload a document you are a party to. Do not upload anyone else's agreement.
• Do not upload identity card images, passports, payslips, bank statements or medical documents. We do not need them and do not want them.
• By uploading, you confirm you are entitled to share the document with the other party to that tenancy and with us.

Agreements are held in private storage, are never publicly addressable, and are released only through short-lived links to a party entitled to see them. We may delete a document that breaches this section without notice.

Reviews are about people, not properties. A listing only records which tenancy a review came from. You may write a review when all of the following are true:

• You were a party to the tenancy — the tenant, or the owner or agent.
• The tenancy has ended, by completion or termination, or its end date has passed.
• At least 30 days have passed since the tenancy record was created. This waiting period is the one date nobody can type in, so a made-up tenancy cannot be recorded and reviewed on the same day.
• Your mobile number is verified by one-time password.

You may write one review about a person for each property you shared with them. If the two of you record a second tenancy at the same property, there is still only one review between you for it. We do not compute or publish a rating for a property, only for people.

Once a review is published it cannot be edited or deleted — not by the person who wrote it, not by the person it is about, and not on request. This is deliberate. A review that can be withdrawn is a review that can be traded, and the record would be worth nothing.

Before publication, every review goes through these steps:

• Your review is sealed. Neither side sees the other's until both are in, or the review window closes.
• A rating of three stars or below is shown to the person reviewed, who has seven days to submit one reply, with evidence. The reply is published alongside the review.
• A Game Master then decides whether to publish or reject it, and records the reason, which both parties see.
• A rejected review is never published and does not affect anyone's rating.

A Game Master judges whether a review breaches section 8 — not whether it is fair, and not whether they agree with it. An honestly held unfavourable opinion will be published. If you want a review removed because you dispute the opinion in it, the reply is your remedy, not deletion.

If you close your account, reviews you wrote stay on the platform but are detached from your name.

Write about what you actually experienced, in your own words. Do not post:

• Anything you know to be untrue, or a review of a tenancy you were not party to.
• A person's race, religion, nationality, ethnicity, health, disability, pregnancy, sexual orientation or family circumstances. These have nothing to do with a tenancy and we will reject a review that mentions them.
• Another person's identity card number, exact address, bank details, workplace address or any contact detail they have not published themselves.
• Threats, harassment, slurs, or content that is obscene or degrading.
• Anything you were paid or asked to write by someone else, or a review of yourself through another account.

You are responsible for what you write. Malaysian defamation law applies to you personally, and so does section 233 of the Communications and Multimedia Act 1998. Truth is a defence; being annoyed is not.

You keep ownership of everything you write and upload. You give us a worldwide, non-exclusive, royalty-free licence to store, copy, display and distribute it, for as long as we need it to run tenansea and to keep the record the other party relies on.

The licence survives the closure of your account to the extent needed to keep published reviews and tenancy records in place, as described in sections 4 and 7.

Everything else on tenansea — the name, the logo, the design, the text and the software — belongs to us. You may not copy or reuse it without our written permission.

Credits are an internal counter that unlocks features on tenansea. They are not money.

• Credits have no monetary value, cannot be exchanged for cash, cannot be transferred between accounts, and are not refundable.
• A credit earned for a particular reason is paid once. Repeating the action does not earn it again.
• We may change what credits cost, what they unlock, and how they are earned, at any time while tenansea is in beta.
• Any unspent credits are cancelled if your account is closed.
• We may reverse credits earned through a fabricated tenancy, a duplicate account or any other abuse, and may close the account.

• Create a tenancy record for a tenancy that never happened, or name someone who was not a party to it.
• Pretend to be another person, or create an account on someone's behalf without their knowledge.
• Hold more than one account, or make a new one to get around a suspension.
• Pressure, pay or threaten anyone over a review, in either direction.
• Scrape, crawl or bulk-copy anything from tenansea, or use it to build a database or a mailing list.
• Try to reach data or accounts that are not yours, probe our security, or interfere with how the platform runs.
• Use tenansea to send unsolicited marketing, or for anything unlawful.

We may suspend or close an account for any of this, and we report conduct to the authorities where the law requires it.

If something published on tenansea is unlawful, infringes your rights, or breaches section 8, write to tenansea@gmail.com and tell us where it is, what is wrong with it, and who you are. We will look at it and act where we agree with you.

For a review you are the subject of, the reply route in section 7 is faster and usually better — your reply is published next to the review, which deletion could never give you.

If you are a party to a tenancy record you believe is fabricated, tell us and we will investigate it. A record that was never accepted by the other party does not count as confirmed.

tenansea is provided as it is, with no warranty of any kind, to the fullest extent Malaysian law allows.

• We do not promise it will be available, uninterrupted, or free of faults.
• We may add, change or remove any feature at any time.
• We may have to change or reset data in order to fix a fault, and we will tell you if that affects your records.
• Keep your own copy of any document that matters to you. Do not rely on tenansea as your only copy.

We are responsible for running tenansea properly. We are not responsible for what users write, for whether a tenancy record is true, or for what happens between you and the other party to your tenancy.

To the fullest extent Malaysian law allows, we are not liable for:

• Any decision you make in reliance on a review, a rating, a profile or a tenancy record.
• Loss of rent, loss of a deposit, loss of a tenancy, property damage, or a dispute with the other party.
• Indirect or consequential loss, lost profit, lost opportunity or loss of reputation.
• Anything a user does on or off the platform.

Nothing in these terms removes a right you have under the Consumer Protection Act 1999 or any other Malaysian law that cannot be contracted out of, and nothing limits our liability for fraud or for death or personal injury caused by our negligence.

If someone brings a claim against us because of something you wrote, uploaded or did on tenansea — a defamation claim over your review, a complaint about a document you uploaded, or a breach of these terms — you will cover our reasonable losses and legal costs in dealing with it.

This does not apply where the claim arises from something we did wrong ourselves.

You can close your account at any time in Settings. What happens to your data afterwards is set out in our Personal Data Protection Notice, and published reviews and confirmed tenancy records stay in place as sections 4, 7 and 9 describe.

We may suspend or close your account if you breach these terms, if we believe you have fabricated a tenancy or a review, or if we are required to by law. Where we can, we will tell you why and give you a chance to respond first.

Sections 7, 9, 14 and 15 continue to apply after your account is closed.

We may change these terms. Where a change is material we will tell registered users by email or by a notice in the platform before it takes effect. Using tenansea after that means you accept the new terms. The date at the top shows when they last changed.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.

Please come to us first — write to tenansea@gmail.com. Most things are settled faster that way than through a court.

These terms are published in Bahasa Malaysia and English. In the event of any inconsistency between the two versions, the Bahasa Malaysia version prevails.